Refund policy

Refund & Return Policy

At Beeyouti, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the return and refund guidelines below.

1. 30-Day Return Policy

We accept eligible returns within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be in the original packaging, where applicable.

  • Include all original accessories, components, and documentation.

  • Not show signs of damage, misuse, alteration, or excessive handling.

You must contact us before sending any item back. Returns sent without prior approval may not be accepted.

2. Beauty, Personal Care & Hygiene Products

For health, hygiene, and safety reasons, certain beauty and personal-care products may not be eligible for return once they have been opened, used, or removed from their original sealed packaging.

This may include products such as:

  • Skincare products

  • Cosmetics and makeup

  • Personal-care products

  • Beauty tools that come into direct contact with the skin

  • Other products that cannot reasonably be resold for hygiene reasons

Unopened and unused eligible products may be returned within 30 days, provided they meet all other requirements of this policy.

If you are unsure whether your product is eligible for return, please contact us before opening or using it.

3. Non-Returnable Items

The following items are generally not eligible for return:

  • Products that have been used, opened, or damaged after delivery.

  • Beauty or personal-care products that have been opened or used where hygiene restrictions apply.

  • Products without their original packaging when the packaging is required for resale.

  • Gift cards.

  • Digital products or downloadable items, where applicable.

  • Items marked as final sale or non-returnable at the time of purchase.

If an item is specifically identified as non-returnable on its product page, that restriction will apply.

4. Damaged or Defective Products

Please inspect your order when it arrives.

If your product arrives damaged, defective, or unusable, contact us within 7 days of delivery at:

Email: mahasiah8@gmail.com

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs or video showing the damage or defect.

  • Any other information we may reasonably need to investigate the issue.

If the issue is confirmed to be a result of damage or a defect that occurred before delivery, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

5. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us within 7 days of delivery at:

Email: mahasiah8@gmail.com

Please provide your order number and details of the issue. We will review the order and, where appropriate, arrange a replacement or another suitable resolution.

6. How to Request a Return

To request a return, contact our customer service team at:

mahasiah8@gmail.com

Please include:

  • Your full name.

  • Order number.

  • Product you wish to return.

  • Reason for the return.

  • Photos, if requested.

Our team will review your request and provide return instructions if your item is eligible.

Please do not send a product back to an address unless our customer service team has specifically instructed you to do so.

7. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise covered by an error on our part, the customer is responsible for the cost of return shipping.

For approved returns resulting from a defective, damaged, or incorrect item, Beeyouti will determine the appropriate return or replacement procedure and may cover the applicable return shipping costs.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part or another situation where a refund of those charges is required.

8. Return Address

Approved returns should be sent only to the return address provided by our customer service team.

Return Address:
Provided by Beeyouti Customer Service after your return request has been approved.

We may use different return addresses depending on the product, fulfillment location, or return circumstances. Customers should therefore wait for return instructions before shipping an item.

9. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used to place the order.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank, credit-card company, or payment provider.

10. Partial Refunds

In certain circumstances, only a partial refund may be issued.

This may apply if:

  • The item has been used or damaged after delivery.

  • The item is missing original components or packaging.

  • The product has been returned in a condition that prevents it from being resold.

  • The return does not meet all requirements of this policy.

11. Sale Items

Unless otherwise stated on the product page, eligible sale items may be returned under the same return requirements described in this policy.

Items specifically marked Final Sale or Non-Returnable are not eligible for return unless they arrive damaged, defective, or incorrect.

12. Exchanges

We do not guarantee direct exchanges for all products or sizes.

If you need a different product or variant, please contact our customer service team. Depending on availability and the circumstances, we may recommend returning the original item and placing a new order.

13. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it after the expected processing period:

  1. Check your bank or payment account again.

  2. Contact your card issuer or payment provider.

  3. Contact your bank, if applicable.

  4. If you still have not received your refund, contact us at mahasiah8@gmail.com.

We will assist you in determining the status of the refund.

14. Order Cancellation

If you need to cancel an order, contact us as soon as possible at mahasiah8@gmail.com.

We cannot guarantee that an order can be cancelled after it has entered processing, been shipped, or otherwise been fulfilled.

If the order has already shipped, you may need to follow the return procedure described in this policy.

15. Contact Us

If you have questions about our Refund & Return Policy, please contact us:

Beeyouti
Email: mahasiah8@gmail.com
Phone: +1 (347) 350-0176
Business Address: 50 Westfield Road, new york, 11727

We are happy to help with questions regarding returns, refunds, damaged items, defective products, or incorrect orders.

Last Updated: September 7, 2026